SHOP POLICIES  

THANK YOU FOR VISITING OUR PAGE! FOR MORE INFORMATION ON OUR PRODUCTS, PLEASE READ BELOW.

1:ORDERS

We require 48 hour notice to personalise all products available on this page. For large quantities, items may require to be pre-ordered and we would need approximately 14 working days to complete your order. 

As each product is personalised, we require full payment to be made before we process your order. 

For urgent orders, please reach out to us on WhatsApp at +65 9876 5670 to see if any arrangements can be made to accommodate your request.

2:SHIPPING

We provide the following shipping methods:

  1. Self-collection at Mountbatten MRT station. Kindly WhatsApp +65 9876 5670 for arrangements upon placing your order.

  2. Singpost Normal Mail - for items with total weight under 500g, postage will be charged at $1.40 and will take 2-3 working days to arrive upon completion of your order.

  3. Qxpress - recommended for large quantity orders and drinkware orders. Items will be delivered to your doorstep within 3 working days.

Shipping charges are based on item weight and will be calculated at checkout.

3:GIFT SHIPPING

If your item is a gift, you may select from our personalised cards available to include with your order. Your item will be shipped directly to the recipient with your personalised note. 

Cards are charged at S$0.50 each and will be printed on A6 kraft postcards.

Kraft gift boxes are also available at an additional cost of S$2. For items placed in the gift box, kindly select Qxpress as your preferred shipping method in order for your item to be successfully delivered.

4:RETURNS

Before checking out your order, please ensure that there are no spelling errors to the name of the intended recipient of the product.  All items are made to order and no returns will be accepted.

In the event that there is an error in the personalisation by fault of The Little Red Elves, kindly reach out to us at +65 9876 5670 and we will rectify your order.

© 2020 The Little Red Elves.

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